Because of the Christmas and New Year order surge, our support team is currently replying within 2–3 business/working days.

We’re a small crew (currently 6 full-time support specialists) working through every message as fast as we can, and we’re urgently adding 5 more team members to reduce wait times again.

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We genuinely care about customer support — something many online stores overlook.

Most of the time, we respond within 24 hours, though during high-volume periods it may take up to 3 Working/Business Days.

Didn’t receive your order confirmation? It may be in your spam folder, there could have been a typo in your email address, and Hotmail inboxes especially may not receive automated messages. If needed, send us your full name + shipping address by email.

We deliver worldwide. Shipping usually takes 6–13 working/business days depending on your location. Tracking may take a few days to update after your order has been dispatched.